Thank you for visiting and shopping at eGrimesDirect. Following are the terms and conditions that constitute our Shipping Policy.
Please be aware that product lead time are indicated on all standard stock items and most make to order products.
If a product is over weight or has a long lead time we recommend talking with our stock to ensure delivery suitable to your time frame.
Domestic Shipping Policy
Shipment processing time
Most lead times include processing time of 2-3 business days. NOTE: Orders are not shipped or delivered on weekends or holidays.
NOTE: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. All lead times are approximate and reflect regular day-to-day operation conditions
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Customs, Duties and Taxes
eGrimesDirect is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
eGrimesDirect is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Returns and Cancellations
All returns and cancellations are subject to a 15% fee.